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Little Bites: Solutions you can snack on - Episode #3 ft. Kasandra James on common questions

Posted By Sammy Feilchenfeld, January 12, 2018
 

Estimated reading time - 2 minutes. Episode runtime: 12:26 minutes. 

 

Sammy here—your Training Specialist from Volunteer Toronto. Episode #3 of Little Bites is now live with more Solutions you can Snack On!

At Volunteer Toronto, we know volunteer managers, like you, are busy. If you’re looking to save time, on challenges from small to big, we’ll give you tips during every episode of Little Bites.  Each month I'll welcome a different guest to talk volunteer management, favourite snacks and great ideas we think you should know about. You can check back here monthly for new episodes on our blog!

It’s a new year and we want to help you get started on the right note. Kasandra James, Volunteer Toronto’s Subscriptions Coordinator, joins me in “The Pantry” to answer the questions you’ve sent in and asked us time after time.

Tune in to learn about recruitment techniques, working with multiple offices/teams/chapters and the big question of police checks for newcomer volunteers. We also bring you some quick answers to help you enhance your volunteer management practice in the “Lightning Round.”

Listen now to hear all about it:

 

While you listen, here are the 3 main questions (and one of the answers for each) from this episode:

 

Q. “Recruitment can be tough sometimes for small organizations. Though we are doing pretty well with our numbers, I would like to some tips on how to recruit and outreach to new volunteers when your organization is smaller than most.”

A. Try starting internally with your connections and your volunteer's connections to find new volunteers. Word-of-mouth can help a lot!

 

Q. “My organization has chapters, and in some cases offices, all across the country. How do we encourage good volunteer management throughout my organization?”

A. Set standards for volunteer management across your organization based on the reality of roles everywhere (what works and doesn’t in each region). Communicate these standards and ensure proper training is provided.

 

Q. “I ask volunteer candidates to get police checks as part of the screening process. What do I do for newcomer volunteers who may not be able to get a police check?”

A. It's important to not forget the reasons why you need to screen volunteers – If a police check is needed as the volunteer could be working with vulnerable populations, you have to ensure this is completed, no matter what.

 

Do you have a pressing question you want answered on air? E-mail me at littlebites@volunteertoronto.ca or tweet @VolunteerTO with #VTlittlebites.

Thanks for listening, and keep snacking!

 

As Volunteer Toronto's Training Specialist, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.


Tags:  Accessible volunteer programs  Accommodating volunteers  advice  Assessing your volunteer training program  Background Screening for volunteers  barriers to volunteering  best practises in volunteer engagement  Challenges for Grassroots Organizations  find a volunteer  finding a great volunteer  finding volunteers  get people volunteering  grassroots groups  Grassroots Growth  Grassroots Leaders  grassroots organizations  how to be more efficient in your volunteer program  how to find great volunteers  how to get staff buy-in for volunteer engagement  how to get volunteers for your event  How to keep volunteers  how to motivate volunteers  how to recruit volunteers  how to screen a volunteer  how to supervise volunteers  How to thank your volunteer  How to volunteer as a newcomer  innovative thinking for volunteer management  leaders of volunteers  Leadership  Making you volunteer program accessible to everyon  networking  non-profits  not enough volunteers  people management  planning for volunteers  Police Records Checks  Police screening  supervise volunteers  supervising volunteers  volunteer  Volunteer Administrators  volunteer ambassadors  Volunteer Assessment  Volunteer assistant  volunteer coordination  volunteer coordinators  volunteer engagement  Volunteer evaluation  volunteer management  volunteer managers  Volunteer orientation  volunteer program  Volunteer Program Policies  volunteer programs  volunteer recruitment  volunteer retention  volunteer screening  volunteer screening best practices  volunteer supervisors  Volunteer Toronto Find volunteers  volunteer training  volunteer-run groups  volunteer-run organizations  ways to improve your volunteer program 

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3 Common Screening Practices That Might Be Barriers To Finding Great Volunteers

Posted By Melina Condren, Director of Engaging Organizations, January 26, 2017
Updated: January 26, 2017
 Image of dictionary meaning for

Estimated reading time: 3 minutes

In my last blog post, I shared my thoughts on a common requirement that we see in position descriptions that acts as a barrier to lots of potential volunteers: fluency in English. I’d like to continue the discussion about reducing barriers to volunteering by outlining some common screening steps and why they might not always be the best option for finding the right volunteer for the right position.

First, I want to acknowledge that having a defined screening process and following all the necessary steps for every applicant is important. I’m not suggesting that you should skip screening steps or modify them based on the applicant’s needs, just that you should consider whether all the screening steps you’re using are actually necessary for the role. If not, you may be excluding a lot of potential volunteers.

 

Police Reference Checks:

Police checks are a very common screening step for volunteer positions, but they should only be used when necessary. In fact, it’s a violation of the Ontario Human Rights Code to base selection decisions on a criminal record unless it’s a bona fide requirement of the position; to learn more about Police Checks and the OHRC, check out our online course on the subject.

Police checks can be a barrier to many people for many reasons. People who are new to Toronto won’t be able to provide a police check from the area. People may not want to disclose information necessary for a police check, such as a name change, that is completely irrelevant to the position. And really, people just may not be willing to go through an unnecessary invasive process. Police checks are important for certain positions, but if they’re not necessary for the one you’re recruiting for, skip them.

 

Professional References:

Professional references can be a good way to learn about an applicant’s work style, and their strengths and weaknesses in a work context. But for applicants who are underemployed, new to the city, new to the workforce, or retired, providing relevant professional references can be a challenge. Think about whether you can get the information you’re looking for another way. Can you ask for a sample of relevant work to judge the quality for yourself? Can you find out about their reliability through a personal reference? If there’s a valid alternative to asking for professional references, consider making some changes to your screening process to make it more accessible to people who aren’t in the workforce.

 

Phone Interviews:

Sometimes a phone interview is used as a quick, convenient way to screen applicants. Although this definitely has its benefits, it can be difficult for some people to understand what’s being said and communicate clearly over the phone. Rather than removing phone and video interviews completely, you can be more accommodating to people’s needs by offering alternatives, such as an email or instant message interview, or a quick in-person interview.

 

Screening applicants is an incredibly important process for making sure you have the right volunteers in the right positions. By making sure that you remove as many barriers as possible from your screening process, you’ll be opening the doors of your volunteer program to a whole new pool of applicants.

 

Photo of Melina CondrenMelina Condren oversees all of Volunteer Toronto's services for organizations, including our training program, volunteer management conference, subscriptions program, and new Grassroots Growth project. Her priority is to ensure our services are effectively helping non-profits build capacity through volunteer involvement and continue to meet the ever-evolving needs of the voluntary sector.

Tags:  barriers to volunteering  finding volunteers  how to find great volunteers  leaders of volunteers  volunteer management  volunteer managers  volunteer screening  volunteer screening best practices 

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10 Steps of Screening - Online Learning Sneak Peek

Posted By Sammy Feilchenfeld, Training Coordinator, June 8, 2016
Updated: June 7, 2016
 Volunteer Toronto Sneak Peak


Screening your volunteers might require more than an interview – have you considered the risk and your duty of care? Volunteer Toronto recently launched “10 Steps of Screening,” a brand new Online Course packed with 5 pre-recorded modules on the 10 safe steps of screening every volunteer manager should know.

Now, for the first time ever, we’re giving you a sneak peek at this new course so you can try before you buy. Check it out below!

 

 

Learn more about “10 Steps of Screening” and purchase access! 

Did you know: You get access to the course for one full year AND anyone in your organization can take the course during that time?




As Volunteer Toronto's Training Coordinator, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.

Tags:  Volunteer Screening 

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Screening, dating or both: How to approach your volunteer interview

Posted By Lori Gotlieb, Lori Gotlieb Consulting, May 26, 2016

Estimated reading time: 2 minutes

Although volunteer management processes are as varied as the organizations that use them, one process that is usually consistent is the interview. This stage of the volunteer cycle is key to learning about the volunteer: who they are and how they can make a difference in a meaningful way. But standard interviews may not reveal all the unique skills and capabilities that a volunteer could contribute.

If we want to learn about what a volunteer can do for our organization, rather than whether or not they’re a good fit for a specific, defined role, we need to have an open mind to see where the conversation leads. It is your role to set the stage for the interview to encourage dialogue and comfort so the potential volunteer can feel comfortable to discuss their:

  • Skills
  • Experience
  • Motivation
  • Hobbies
  • Expectations
  • Personal goals
  • Passions

So, the question is: are we taking this time to only screen or are we allowing a conversation to start where each party learns from each other and you “get to know each other”, like on a first date?

The first date concept is more of a conversation, where both parties are exploring the opportunity to partner in a mutually beneficial relationship. These conversations are more exploratory in nature and may require another meeting to agree on a specific role or project for the volunteer.

 

What can you do to begin this process?

  • Build an interview process that allows for a blend of exploratory questions and basic knowledge transfer between you and the volunteer to lay the foundation of the conversation.

  • Keep the conversation going; you may identify a role for the volunteer at that meeting, but you may want to take their information and explore internally where their skills may be of greatest value

  • Be open to new ideas

  • Train those who interview to be creative and open-minded

 

As you start this process and grow this culture of creativity in your volunteer program, you will find that your colleagues will consider how volunteers can be an asset to their programs and reach out to you for your expertise in connecting unique volunteers to unique roles.

Hopefully this will be a beginning of a wonderful relationship!

 

Lori Gotlieb is the President of Lori Gotlieb Consulting as well as co-developer and faculty member for Humber College Volunteer Management Leadership Certificate. She is a volunteer management expert who provides a unique concierge service to her clients. She is also an internationally published author and workshop facilitator who has taught workshops to many diverse audiences across North America. In 2012, Lori was the recipient of the Linda Buchanan Award for Excellence in Volunteer Management. 

You can reach here at  lorigotliebconsulting@gmail.com 


Tags:  how to screen a volunteer  volunteer interviews  volunteer management  volunteer screening 

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INFOGRAPHIC: 7 Questions You Need To Ask When Assessing and Managing Risks In Your Volunteer Roles

Posted By Kasandra James, Subscriptions Coordinator, December 1, 2015
Updated: December 1, 2015
 infographic - 7 Questions You Need To Ask When Assessing and Managing Risks In Your Volunteer Roles
  As Volunteer Toronto’s Subscriptions Coordinator, Kasandra is the first point of contact for non-profits looking for support.
She facilitates monthly Subscriber Circle discussion groups for managers and coordinators of volunteers, contributes to our
Sector Space newsletter and social media communications, and makes sure our subscriptions package continues to help
non-profit organizations build capacity through volunteer involvement.

 

Tags:  risks with volunteers  volunteer engagement  Volunteer Management  volunteer orientation  volunteer screening  volunteer supervisors  volunteer training 

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