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A blog for the people who manage, coordinate, and supervise volunteers. Chocked full of useful information to help you create amazing volunteer programs.

 

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How To Help Your Volunteers Succeed Through Peer Mentorship - Template Thursday

Posted By Sammy Feilchefeld, Training Coordinator, February 9, 2017
Updated: February 8, 2017
 Template Thursday


 

For this Template Thursday, we’re taking a look at volunteer mentorship. Volunteer mentors can provide support to new and developing volunteers by using their experience, knowledge and expertise. In this template, consider the ways you’d want mentors to help volunteers succeed, and possibilities for mentors to keep volunteers from failing. Learn more about mentorship in our newest resource guide & workbook “Volunteer Communities Mentorship,” available free to all Volunteer Toronto Subscribers.

 

 

 Volunteer mentors - support for new volunteers in your organization

 

In-house Training 

As Volunteer Toronto's Training Coordinator, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.

Tags:  supervising volunteers  volunteer management  volunteer mentorship  volunteer program  volunteer recruitment  volunteer retention  volunteer training 

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3 Things To Think About When Recognizing Your Volunteers

Posted By Sammy Feilchenfeld, Training Coordinator, November 17, 2015
Updated: November 16, 2015
 

Estimated reading time: 4 minutes 

 

As Volunteer Toronto’s Training Coordinator, one of the questions I hear more than any other is “how do I recognize my volunteers?” With the United Nations International Volunteer Day fast approaching on December 5th, this is the perfect time to think about meaningful ways to thank your volunteers! We have a lot of resources and online courses on this topic, but volunteer needs and wants change all the time - the person best suited to know what kind of recognition your volunteers want is…you!

Let me break down what the research says first. In a recent survey from Volunteer Canada, we found that volunteers prefer, more than anything, to be told about the impact of their work. After that, they want to be thanked in-person, informally and prefer informal events over letters and formal events.

When organizations were asked what kind of recognition they like to give volunteers, they put thanking them informally at the top too, but follow that with letters and formal events. Based on this research, it looks like organizations and volunteers aren’t on the same page when it comes to recognition!

We know recognizing volunteers helps them feel appreciated, valued and like integral members of your team, but the wrong recognition may send the wrong message. If you have lots of volunteers, you don’t want to relegate your recognition to impersonal form letters.

 
 Graph taken from Volunteer Canada's Volunteer Recognition Study

 


So how do you recognize your volunteers in a meaningful way?

 

1. Get to know their motivations
People volunteer for many different reasons. Get to know why they’re there and what keeps them returning. Maybe your volunteers are looking for more social interactions or to gain skills for their careers. Can you think of some recognition methods that could serve those motivations? For example, if they're looking for work, a reference letter would be a great form of recognition that matches their motivations!

2. Get to know their work
Even though you may have many volunteer roles that do a lot of different things, get an idea of what your volunteers are actually doing, and how that serves your mission, to make your recognition relevant. Don’t just thank them for their work, thank them for the specific thing they did that day that made an impact!

3. Get to know their preferences
As the Volunteer Canada survey noted, it’s important to recognize your volunteers in the way they prefer. Ask your volunteers what kind of recognition they’d appreciate, and do your best to cater to that. Maybe your annual banquet can be skipped in favour of a more meaningful means of recognition.

 

It’s easy to informally recognize your volunteers every day in a meaningful way. Treat volunteers as team members and ask for their input. Ask your volunteers if they are satisfied, allow room for them to grow and make them aware of other volunteer contributions (and their impact). Most importantly – and probably most easily too – take the time to say thank you, especially on December 5, International Volunteer Day!

Check out Volunteer Toronto's online learning centre to get more recognition tips!  

 

As Volunteer Toronto's Training Coordinator, Sammy develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations. 

Tags:  how to thank your volunteers  Thanking your volunteers  Volunteer appreciation  Volunteer recognition  volunteer retention  what kind of recognition do volunteers want? 

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Advice For A New Volunteer Manager - Abha Govil

Posted By Volunteer Toronto, October 29, 2015

 

In the lead-up to International Volunteer Managers Day on November 5th, we decided to help the novices in the field with a little advice from those who remember what it's like to be new at Volunteer Management. 


Check out our final installment with advice from Abha Govil, Coordinator, Volunteer Services at Scarborough Centre for Healthy Communities.

 



What advice would you give? Write your thoughts in the comments section below.

Tags:  supervising volunteers  volunteer engagement  Volunteer Management  volunteer recognition  volunteer retention 

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Advice For A New Volunteer Manager - Noah Kravitz

Posted By Volunteer Toronto, October 21, 2015

 

In the lead-up to International Volunteer Managers Day on November 5th, we decided to help the novices in the field with a little advice from those who remember what it's like to be new at Volunteer Management. 

Every Thursday until November 5th we'll be releasing a new episode! 


Check out our fourth installment with advice from Noah Kravitz, Digital Marketer and Volunteer Manager at the Furniture Bank.



What advice would you give? Write your thoughts in the comments section below.

Tags:  how to supervise volunteers  volunteer coordinators  Volunteer Management  volunteer orientation  volunteer retention  volunteer supervisors 

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Preparing Your Short-Term Volunteer Roles

Posted By Sammy Feilchenfeld, Training Coordinator, October 21, 2015
Updated: October 19, 2015
 
Estimated reading time - 3 minutes              

 

Currently, short-term volunteering is one of the biggest trends in volunteer management. More and more volunteers want to make a bigger impact in a shorter time-frame – maybe they can’t commit to long-term or recurring programs, or maybe they’re drawn to the shorter event or activity you’re running. Either way, volunteer managers, and coordinators want to know how to engage this new crop of short-term volunteers.

As Volunteer Toronto’s Training Coordinator, I meet a lot of volunteer managers and coordinators from different kinds of organizations. Some manage a few volunteers who’ve stayed on for years and years. Others bring in a thousand volunteers for two weeks and then may not see a lot of them again! In providing training and materials to help all kinds of volunteer managers do their jobs well, I’ve found the best approach is to cater to as many kinds of volunteer needs as possible.

Today, we’re releasing our newest Resource Guide & Workbook on Short-Term Volunteers. In preparing the workbook, I could see the need for this kind of information was growing as Toronto already has many festivals, single day events, short-term and seasonal volunteer activities.  You might need volunteers for your sports league that only lasts a couple of months, or you might need a lot of volunteers for a big fundraising event for one night. On top of all those events and seasonal programs, more and more volunteer managers and coordinators are seeing the value of setting up short-term projects for volunteers who want to make a big impact without a long-term commitment. How do you prepare these volunteers for their roles? And perhaps more importantly, how do you prepare your organization for short term volunteers?

To help get you started, here are a few tips straight from our new Resource Guide & Workbook:

 

  1. Screen every volunteer – even if the volunteer is short-term and may be contributing 6 hours on only one day, you must always find a way to screen your volunteers to make sure it’s a good fit – get help from existing or program volunteers to conduct phone interviews or better review applications

  2. Train every volunteer – while not every volunteer will be available for an in-person orientation, have all materials available to every volunteer through a handbook or website; you need to make sure your volunteers know and follow your basic rules and procedures and know enough about your organization and who they serve to be a good ambassador

  3. Supervise every volunteer – if your event or activity has more than a handful of volunteers, it could be very difficult to provide supervision for all of them; make sure you have senior volunteers, staff, board members and/or others you can rely on to supervise and oversee volunteer operations.

Knowing where your organization – and your volunteer program – stands in working with short-term volunteers can help you engage more of them, in ways that are both rewarding for them and helpful for your organization.

To learn more about how to deal with the challenges of engaging short-term volunteers, get better prepared for engaging them effectively, and learn some promising practices from Toronto organizations, check out our brand new Resource Guide & Workbook on Short-Term Volunteers – FREE for all Volunteer Toronto Subscribers!

Not a subscriber? Find out how subscribing to Volunteer Toronto can help you achieve volunteer management greatness!

 
As Volunteer Toronto's Training Coordinator, Sammy develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations. 

Tags:  Short-Term Volunteers  supervising volunteers  volunteer engagement  Volunteer Management  volunteer program  volunteer recognition  Volunteer Retention  volunteer training 

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