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How To Help Your Volunteers Succeed Through Peer Mentorship - Template Thursday

Posted By Sammy Feilchefeld, Training Coordinator, February 9, 2017
Updated: February 8, 2017
 Template Thursday


 

For this Template Thursday, we’re taking a look at volunteer mentorship. Volunteer mentors can provide support to new and developing volunteers by using their experience, knowledge and expertise. In this template, consider the ways you’d want mentors to help volunteers succeed, and possibilities for mentors to keep volunteers from failing. Learn more about mentorship in our newest resource guide & workbook “Volunteer Communities Mentorship,” available free to all Volunteer Toronto Subscribers.

 

 

 Volunteer mentors - support for new volunteers in your organization

 

In-house Training 

As Volunteer Toronto's Training Coordinator, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.

Tags:  supervising volunteers  volunteer management  volunteer mentorship  volunteer program  volunteer recruitment  volunteer retention  volunteer training 

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Advice For A New Volunteer Manager - Abha Govil

Posted By Volunteer Toronto, October 29, 2015

 

In the lead-up to International Volunteer Managers Day on November 5th, we decided to help the novices in the field with a little advice from those who remember what it's like to be new at Volunteer Management. 


Check out our final installment with advice from Abha Govil, Coordinator, Volunteer Services at Scarborough Centre for Healthy Communities.

 



What advice would you give? Write your thoughts in the comments section below.

Tags:  supervising volunteers  volunteer engagement  Volunteer Management  volunteer recognition  volunteer retention 

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Preparing Your Short-Term Volunteer Roles

Posted By Sammy Feilchenfeld, Training Coordinator, October 21, 2015
Updated: October 19, 2015
 
Estimated reading time - 3 minutes              

 

Currently, short-term volunteering is one of the biggest trends in volunteer management. More and more volunteers want to make a bigger impact in a shorter time-frame – maybe they can’t commit to long-term or recurring programs, or maybe they’re drawn to the shorter event or activity you’re running. Either way, volunteer managers, and coordinators want to know how to engage this new crop of short-term volunteers.

As Volunteer Toronto’s Training Coordinator, I meet a lot of volunteer managers and coordinators from different kinds of organizations. Some manage a few volunteers who’ve stayed on for years and years. Others bring in a thousand volunteers for two weeks and then may not see a lot of them again! In providing training and materials to help all kinds of volunteer managers do their jobs well, I’ve found the best approach is to cater to as many kinds of volunteer needs as possible.

Today, we’re releasing our newest Resource Guide & Workbook on Short-Term Volunteers. In preparing the workbook, I could see the need for this kind of information was growing as Toronto already has many festivals, single day events, short-term and seasonal volunteer activities.  You might need volunteers for your sports league that only lasts a couple of months, or you might need a lot of volunteers for a big fundraising event for one night. On top of all those events and seasonal programs, more and more volunteer managers and coordinators are seeing the value of setting up short-term projects for volunteers who want to make a big impact without a long-term commitment. How do you prepare these volunteers for their roles? And perhaps more importantly, how do you prepare your organization for short term volunteers?

To help get you started, here are a few tips straight from our new Resource Guide & Workbook:

 

  1. Screen every volunteer – even if the volunteer is short-term and may be contributing 6 hours on only one day, you must always find a way to screen your volunteers to make sure it’s a good fit – get help from existing or program volunteers to conduct phone interviews or better review applications

  2. Train every volunteer – while not every volunteer will be available for an in-person orientation, have all materials available to every volunteer through a handbook or website; you need to make sure your volunteers know and follow your basic rules and procedures and know enough about your organization and who they serve to be a good ambassador

  3. Supervise every volunteer – if your event or activity has more than a handful of volunteers, it could be very difficult to provide supervision for all of them; make sure you have senior volunteers, staff, board members and/or others you can rely on to supervise and oversee volunteer operations.

Knowing where your organization – and your volunteer program – stands in working with short-term volunteers can help you engage more of them, in ways that are both rewarding for them and helpful for your organization.

To learn more about how to deal with the challenges of engaging short-term volunteers, get better prepared for engaging them effectively, and learn some promising practices from Toronto organizations, check out our brand new Resource Guide & Workbook on Short-Term Volunteers – FREE for all Volunteer Toronto Subscribers!

Not a subscriber? Find out how subscribing to Volunteer Toronto can help you achieve volunteer management greatness!

 
As Volunteer Toronto's Training Coordinator, Sammy develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations. 

Tags:  Short-Term Volunteers  supervising volunteers  volunteer engagement  Volunteer Management  volunteer program  volunteer recognition  Volunteer Retention  volunteer training 

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Advice For A New Volunteer Manager - Jade Pichette

Posted By Volunteer Toronto, October 15, 2015
Updated: October 14, 2015

In the lead-up to International Volunteer Managers Day on November 5th, we decided to help the novices in the field with a little advice from those who remember what it's like to be new at Volunteer Management. 

Every Thursday until November 5th we'll be releasing a new episode! 


Check out our third installment with advice from Jade Pichette, Volunteer and Community Outreach Coordinator at Canadian Lesbian & Gay Archives



What advice would you give? Write your thoughts in the comments section below.

Tags:  advice  supervising volunteers  The6ix  tips  volunteer coordination  volunteer engagement  Volunteer Management  volunteer program  volunteerism 

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Advice For A New Volunteer Manager - Natalia Dziubaniwsky

Posted By Volunteer Toronto, October 8, 2015

In the lead-up to International Volunteer Managers Day on November 5th, we decided to help the novices in the field with a little advice from those who remember what it's like to be new at Volunteer Management. 

Every Thursday until November 5th we'll be releasing a new episode! 


Check out our second installment with advice from Natalia Dziubaniwsky, Supervisor, Volunteers & Communications at ESS Support Services

 


What advice would you give? Write your thoughts in the comments section below!

Tags:  advice  Human resources  relationships  supervising volunteers  tips  volunteer engagement  Volunteer Management  Volunteering  volunteering in Toronto 

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10 Sector Insights on Supervising Offsite Volunteers

Posted By Kasandra James, Subscriptions Coordinator, August 26, 2015
Updated: September 2, 2015
 

Estimated reading time: 5 minutes  

I find it fitting that this month’s subscriber circle on Supervising Off-Site Volunteers was effectively “off-site”. A group of volunteer managers and coordinators gathered at West Toronto Support Services to discuss how they tackle issues that arise from working with volunteers they can’t always supervise in-person, and to share their experiences and ideas with others who understand their challenges.

The group covered several topics including risk assessment, policies and guidelines for off-site volunteers, performance reviews, volunteer feedback and volunteer recognition and motivation.  They shared their ideas on tackling the unique challenge of supervising work they can’t always oversee, and provided each other with a series of strategies to address off-site volunteer supervision. 


I learned a lot during the session and thought I’d share my top-ten insights here:

Before volunteering begins:

  1. Know the level of risk involved in the position, and plan supervision accordingly. The higher the risk, the greater the level of supervision needed.
  2. Be aware of legislation and policies that can affect your off-site volunteers and the clients they will interact with. Rules around vulnerable clients may affect the level of supervision required in some volunteer programs.
  3. Be clear about the roles and responsibilities of the volunteer position. Use orientation and training to reinforce boundaries and position requirements, and don’t hesitate to give refreshers when necessary.

Creative ways to supervise off-site volunteers:

  1. Mix and match your supervision methods. Check-in calls, activity logs and email questionnaires can be as valuable as formal performance reviews.
  2. Recruit volunteer Team Leaders, staff and clients to help. Utilize these sources both to oversee day-to-day programs and to help the review of volunteer performance.
  3. Always leave room for volunteer feedback, whether it’s with a suggestion box, a comments section in the activity logs, or a call to find out how a volunteer is doing.

Effective (and fun) ways to recognize off-site volunteers and keep them motivated:

  1. Keep track of positive feedback from clients so you can let the volunteer know when their work is appreciated. It can help the volunteer feel valued, and it lets them know that you understand how important they are for the clients they work with.   
  2. Have a coffee break. Meet with off-site volunteers occasionally for coffee and treats to say “thanks for a doing a good job”. You can also arrange group meetings, where your volunteers can gather together to network and socialize.
  3. Throw a potluck: Nothing brings people together like food! Host a potluck for your off-site volunteers where they can reconnect with your mission. Use this opportunity to educate and engage your volunteers with a guest speaker or a panel discussion on topics that interest them.
  4. Just say thanks!  Volunteer Canada’s 2013 Volunteer Recognition Study found that overwhelmingly, volunteers prefer to be thanked in person and to know the impact that their involvement is having.  Find a way to give your off-site volunteers that personal “Thank You”.

This incredible group of volunteer managers weren’t afraid to critique different approaches, outlining the pros and cons of different strategies and giving each other valuable feedback and encouragement. We even had a friendly disagreement on whether positive reinforcement or reprimands were the better way to tackle low volunteer performance.

Do you think negative consequences are necessary when volunteer performance slips? What do you do when it’s time (if ever) to let a volunteer go? Bring your thoughts to our next Subscriber Circle: How to Fire a Volunteer.

If you aren’t a Volunteer Toronto Full Subscriber, sign up today, and join in the discussion!

  As Volunteer Toronto’s Subscriptions Coordinator, Kasandra is the first point of contact for non-profits looking for support.
She facilitates monthly Subscriber Circle discussion groups for managers and coordinators of volunteers, contributes to our
Sector Space newsletter and social media communications, and makes sure our subscriptions package continues to help
non-profit organizations build capacity through volunteer involvement.

 

Tags:  supervising volunteers  volunteer engagement  Volunteer Management  volunteer recognition  volunteers 

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