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Is It A Performance or Conduct Issue? Free Tool To Help You With Problem Volunteers

Posted By Jessica Pang-Parks, Education Coordinator - Grassroots Growth, January 19, 2017
Updated: January 18, 2017
 

Estimated reading time: 3 minutes

At the start of each year, we often reflect on the past year’s achievements, and think about how we can grow and improve. For grassroots groups, this means reviewing things like governance and outreach but what about the performance of your volunteers? Maybe some of them are not doing their best work and you have to consider letting them go.

If you are experiencing issues with volunteers in your organization, dismissal should be the last resort. Work with the volunteer to find a resolution and make every effort to keep them on board. Remember, volunteers are people and people are complex; problems will come up in every organization. How you handle them will indicate the organization’s level of legitimacy to volunteers and other supporters.

Providing feedback to volunteers should start with identifying whether the issue is one of performance or of conduct. An issue of performance is relatively easy to deal with, whereas an issue of conduct often presents more challenges.

Let’s use an example to demonstrate these two issue types:
Imagine your organization is doing a book drive, and volunteers are tasked with calling potential donors from a shared list. Each call is to be logged on the list so the same donors aren’t called repeatedly. 
 

 

One of the volunteers isn’t updating the list after each call, and donors are getting annoyed with the duplicate requests. This is an issue of performance; for some reason, the volunteer isn’t following instructions. You should clear up any misunderstandings with the volunteer and do follow-up training if necessary.

   
 

 

In the same example, another volunteer is making the calls and updating the list correctly, but donors have been complaining about this volunteer’s “bad attitude” and “rude language”. This is an issue of conduct; providing more information on the task or doing follow-up training will not resolve the problem. In this case, you will need to meet with the volunteer and have a conversation to review expectations. 

 

What do you say? How do you even bring up the subject?

Thankfully, the Grassroots Growth project has developed a volunteer evaluation template to help you step-by-step through the process!

 

  DOWNLOAD THE TEMPLATE  

 

For more information on grassroots volunteer management, register for our FREE Volunteer Management Basics workshop on Thursday, January 26th

We are also releasing two highly-requested interactive training modules through our website: Volunteer Communications and Feedback, and Managing Volunteer Issues. Join our online community now to access those resources and to connect with other volunteer-run organizations across Ontario for advice and peer mentorship. 

 

Grassroots Growth Website

 

As the Education Coordinator, Jessica is responsible for developing and delivering workshops and online content to help build the capacity of grassroots organizations across Ontario. Contact Jessica

Tags:  free resources  free templates  issues of conduct  issues of performance  Volunteer performance review 

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Giving Volunteers Feedback - Template Thursday

Posted By Sammy Feilchenfeld, Training Coordinator, May 12, 2016
Updated: May 11, 2016
 Template Thursday


Evaluating your volunteers and their performance can help them grow and succeed in their role. Looking for an easy way to provide feedback to volunteers? Use our free evaluation template for volunteer supervisors to provide meaningful feedback and let your volunteers know how they’re doing. Feel free to download, print or photocopy this resource, taken from our Giving Volunteers Feedback workbook, and check out our other great resources!

Keep an eye out for more free templates in the weeks to come. Click on the image to download. 


 

As Volunteer Toronto's Training Coordinator, Sammy Feilchenfeld develops and delivers in-person, online and on-demand training in order to support managers and coordinators of volunteers in Toronto’s non-profit and charitable organizations.

Tags:  Free templates  Free Volunteer Management work templates  Giving volunteers feedback  Volunteer evaluation  Volunteer Management resources 

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